Thank you for visiting maono.ch and for your purchase. Below you will find our delivery and shipping terms.
Processing time before delivery
Delivery times are non-binding unless a fixed date has been explicitly agreed upon in writing. Orders are usually processed on weekdays by 3 p.m. on the same day and therefore delivered the next day.
Orders will not be shipped or delivered on weekends or public holidays.
If we have a high order volume, shipping may be delayed by a few days. Please allow extra days for delivery. If there is a significant delay in the delivery of your order, we will contact you by email.
Shipping costs
For orders up to a value of CHF 50.- (per order), we charge a shipping fee of CHF 8.00.-. Orders from a value of CHF 50.- (per order) are free of shipping costs.
Countries of supply
Orders from maono.ch are only delivered within Switzerland .
Damages
If your order was delivered damaged, please contact our customer service within 3 working days of receiving the goods at info@maono.ch .
We are not liable for losses, including lost packages, package damage, losses due to delays, and other losses caused by the freight forwarder. The risk passes to the buyer upon handover of the ordered goods to the carrier (post, SBB, freight forwarder). However, we will assist you in contacting the responsible freight forwarder. Please retain all packaging and damaged goods, as they may be required to assert claims for damages with the freight forwarder.